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Client Lead

RemoteAustralia, Victoria, COLLINGWOODAccount Management

Job description

Role Purpose

The role of the Client Lead at Bolster is to retain and grow our Entertainment client patch by building strong relationships with clients, stakeholders, and agency partners. As Client Lead, you will identify and execute upon opportunities where Bolster can provide further value to existing clients and grow their business. The ideal human for this role is an exceptional multi-tasker with a positive outlook, someone who sees opportunities while others see obstacles. They will collaborate with Bolster Group specialist team(s) to deliver an exceptional experience for some of Australia’s most iconic entertainment clients.


If you’re up for the challenge, you’ll get to:

  • Be the main point of contact and face of Bolster for your allocated client patch

  • Responsible for Kick-off meetings and aligning project stakeholders on our purpose

  • Effective handover of client onboarding to the Delivery Project Managers after Client Kick-off

  • Support the specialist team(s) through project execution and client management

  • Action billing/invoicing requests and required collaboration with other specialist team(s)

  • Address scope-creep and any service issues identified throughout the project with the client

  • Collaborate with the specialist team(s) to ensure that the highest quality work is produced

  • Take accountability for the fulfilment of key project deliverables and KPIs

  • Ensure client expectations are exceeded, and projects are delivered on time and within budget

  • Work closely with the Head of Client Service & Delivery to deliver a seamless experience

  • Develop ways of nurturing and retaining clients on-going

  • Hit individual sales targets and contribute to the greater agency budget

  • Share the breadth of our innovative entertainment & culture marketing solutions to best support their business

  • Find opportunities within existing accounts to sell in new services and grow accounts

  • Create customised proposal documents and present to clients

  • Lead clients through the Opportunity workflow, in consultation with specialist team(s)

  • Develop accurate quotes and SoWs, in consultation with specialist team(s)

  • Work with the Head of Growth & Managing Director to create and execute upon sales strategies

  • Represent Bolster at industry events, meet with people and build relationships

Job requirements

You stand out thanks to your:

  • Proven history of managing and building rapport with clients & stakeholders

  • Strong ability to identify opportunities for growth of key accounts

  • Experience in finding smart solutions to client challenges/problems

  • A growth mindset, able to identify new business opportunities

  • Experience and networks in the entertainment/culture/music/events/ticketing/media industry (desirable)

  • Experience in performance and digital marketing, to be able to advise clients on best practice

  • Strong understanding of social media marketing/content marketing

  • Ability to communicate technical strategies to clients with minimal agency buzz words!

  • An understanding and love of music and other cultural pillars that our clients sit within


What you can expect from us:

• Support, guidance, and growth including an annual learning and development budget and regular 'Bolster Uni' sessions

• Interesting, exciting, and challenging work

• Flexible working model - work remotely from anywhere, and in the office

• Wellness Perks - free Smiling Mind subscription, Class Pass credits, access to EAP

Opportunities to get to know your teammates with free tickets to events and regular team gatherings

• Progression – you decide how high you fly. Make things happen and we’ll make sure you get where you’re going.



We believe diversity of thought, skills, experiences, and backgrounds create more effective and successful teams. We promise equal opportunity for all applicants, irrespective of gender, age, ethnicity, cultural background, race, disability, or sexual orientation.

We've seen the research that women and other people in underrepresented groups tend to only apply when they tick all of the role requirement boxes. If you don’t tick all these boxes, please don’t rule yourself out. If you are excited about this role, we would love to hear from you!


APPLY

Please submit your CV and a Cover Letter outlining why you would be a great candidate for the role via this job ad. If you have any questions please email steph@blstr.co